Jobs in zambia

Job Description

Our company is looking for a customer care agent who preferably stays in 6 to 15 Miles:

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Recommend potential products or services to management by collecting customer information and analysing customer needs.
• Prepare product or service reports by collecting and analysing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Prepare product or service reports by collecting and analysing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media

Qualifications

• Diploma in relevant field

Method of Application

To apply for this job email your details to this email: