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Jobs
Jobs in zambia at Hengda Investments

Jobs in zambia at Hengda Investments

Jobs in zambia

Hengda Investments Trading as Angel Care

Customer Care Agent

Job Description

Our company is looking for a customer care agent who preferably stays in 6 to 15 Miles:

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Recommend potential products or services to management by collecting customer information and analysing customer needs.
  • Prepare product or service reports by collecting and analysing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Recommend potential products or services to management by collecting customer information and analysing customer needs
  • Prepare product or service reports by collecting and analysing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media

Qualifications

  • Diploma in relevant field

Method of Application

To apply for this job email your details to this email:

Application deadline
30 Jun 13:14
Email applications to

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