Jobs in zambia at Hengda Investments

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Jobs in zambia

Hengda Investments Trading as Angel Care

Customer Care Agent

Job Description

Our company is looking for a customer care agent who preferably stays in 6 to 15 Miles:

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Recommend potential products or services to management by collecting customer information and analysing customer needs.
  • Prepare product or service reports by collecting and analysing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Recommend potential products or services to management by collecting customer information and analysing customer needs
  • Prepare product or service reports by collecting and analysing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media

Qualifications

  • Diploma in relevant field

Method of Application

To apply for this job email your details to this email:

Application deadline
30 Jun 13:14
Email applications to
lusindob@gmail.com

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