Front Desk Agent / Receptionist

Front Desk/receptionist whose responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

She/he will take all incoming calls, handling phone reservations, confirming previously-made reservations, give directions to the lodge and answer any questions customers have about the lodgings. When a guest’s stay is over, she/he will handle check-outs.

Responsibilities:

• Checking guests in and out
• Receiving and managing reservations made online and telephonically
• Verifying guests’ payment methods during check-in
• Assigning rooms to guests and informing them of any specials offered at the lodge

Qualifications required:

• Grade 12 certificate
• Previous hospitality experience would be advantageous
• Strong written and verbal qualifications
• Well-presented and professional appearance
• Excellent customer service skills
• Must be willing to work flexible hours
• Computer literate

Method of Application

Your application letter should specify your contact details including contact telephone numbers(s), CV(s) with 3 (three) traceable references.

Your application letters should be sent to the email below: