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How to Apply  to get, renew or replace a Canadian Permanent Resident Card (PR Card)

How to Apply to get, renew or replace a Canadian Permanent Resident Card (PR Card)

Application to get, renew or replace a Permanent Resident Card (PR Card)


Use this application if you:

  • did not receive your card within 180 days of immigrating,
  • are renewing your card, or
  • are replacing a lost, stolen or damaged card.

Before you apply, make sure you are eligible.

This application package includes:

Applying for a Permanent Resident Card (PR Card) – First application, replacement, renewal or to change sex designation (IMM 5445)

Canada’s entry rules have changed

Permanent residents (PR) of Canada must carry and show their valid PR Card or permanent resident travel document (PRTD) when boarding a flight to Canada, or travelling to Canada on any other commercial carrier.

If you do not carry your PR Card or PRTD, you may not be able to board your flight, train, bus or boat to Canada.

It is your responsibility to make sure your PR Card is still valid when you return from travel outside Canada and to apply for a new PR Card before your current card expires.


This is not a legal document. For legal information, refer to the Immigration and Refugee Protection Act and Regulationsor the Citizenship Act and Regulations, as applicable.

This publication is available in alternative formats upon request.


Overview

Application package

This application package has:

  • an instruction guide, and
  • the forms you need to fill out.

The instruction guide:

  • has information you must know before you submit your application, and
  • explains how to fill out the forms and gather your supporting documents.

Read the instruction guide completely and then fill out each of the applicable forms.

The forms are designed with questions that will help the processing of your application.


Symbols used in this guide

This guide uses these symbols to draw your attention to important information:

Required step
What you must do to have your application processed.
Important information

Important information that you need to know to avoid delays or other problems.

Get more information

Where to get more information.

Note:

Tips that will help you with this application.



Before you apply

Permanent Resident Card

The permanent resident card (PR Card) is the official proof of your status as a permanent resident in Canada.

You need a PR Card if:

  • you are a permanent resident (including a child);
  • you plan on travelling outside of Canada; and
  • you plan on returning to Canada by any commercial transporter, such as a plane, train, boat or bus.

Who may use this application

Use this application if you are a permanent resident in Canada who wants to apply for:

  • your first PR Card;
  • a renewal of your PR Card that has or will soon expire;
  • a replacement of your PR Card that has been lost, stolen or damaged; or
  • to change the sex designation on your PR Card.

Important information: If your PR Card is still valid for more than nine (9) months (270 days), do not apply for a renewal, unless your legal name has changed. Otherwise, your application will be returned.

I am a new permanent resident. Do I need to apply for a PR Card?

If you are a new permanent resident, you will automatically receive your new card by mail when you first arrive in Canada. This is part of the immigration process and you do not need to apply for a PR Card.


Are you eligible?

To be eligible for a PR Card, you must:

  • be a permanent resident of Canada;
  • be physically present in Canada;
  • meet the residency requirement (see Appendix A – Residency obligation);
  • not be under an effective removal order;
  • not be a Canadian citizen; and
  • not be convicted of an offense related to the misuse of a PR Card

Permanent Residents outside of Canada

If you are outside Canada and do not have a valid PR Card to return, you must get a Permanent Resident Travel Document from a Visa Application Centre or a Canadian visa office.

Important information: When you return to Canada, you should apply for a PR Card right away.


Biometrics

Most PR card applicants do not need to give biometrics.

However, you’ll need to give your biometrics if:

  • you were less than 14 years old when we received your application for permanent residence, and
  • the new biometrics requirement was in effect for nationals from your country in 2018, and
  • you are now older than 14 years old and you are applying for a new PR card, a replacement PR card, or the renewal of a PR card.

In Canada applicants are exempt from giving biometrics until the in-Canada service is established in 2019.

Once you’ve paid the application and biometrics fees, you will get a biometric instructions letter (BIL) which will direct you to a list of biometric collection service points you may choose from. You must bring the BIL with you to the biometric collection service point. You can’t give your biometrics without this letter.

We encourage you to give your biometrics as soon as possible after you get the BIL. We will start processing your application after we get your biometrics.

Find out more about biometrics.

Biometric implementation date

Since July 31, 2018

  • applicants from Europe, Middle East and Africa

Since December 31, 2018

  • applicants from Asia, Asia Pacific and the Americas

Biometric collection service points

PR card applicants can give their biometrics at a Visa Application Centre (VAC) or Application Support Center (ASC). If it’s an option at your service point, we encourage you to make an appointment in advance.

  • Visa Application Centres (VACs) worldwide
    • You can give your biometrics at any VAC. It doesn’t need to be the VAC in your country of residence.
    • VACs also offer other services in local languages.
  • Application Support Centers (ASCs) in the United States and overseas territories
    • You must already be legally in the United States or an overseas territory of the United States to go to an ASC.
    • You can only go to an ASC if you’ve received your biometric instruction letter (BIL) from us.
    • No other services are offered (only biometrics collection). You cannot submit your application at an ASC.

See the list of biometric collection service points.


You may be eligible for Canadian citizenship

You may be eligible for Canadian citizenship if:

  • you are a permanent resident of Canada; and
  • regardless of your age, you have been physically present in Canada for at least 1,095 days during the five years right before the date you sign your application and meet all other conditions.

You may be able to use some of your time spent in Canada as a temporary resident or protected person towards your physical presence calculation. Each day spent physically in Canada as a temporary resident or protected person before becoming a permanent resident within the last five years will count as one half day, with a maximum of 365 days, towards your physical presence.

You may be eligible to apply even if you don’t meet the minimum time lived in Canada if you’re a:

  • Crown servant (certain categories of public officials); or
  • family member of a Crown servant

Find out if you have lived in Canada long enough to apply to become a citizen.

We will not issue PR cards to Canadian citizens. Confirm your status in Canada before you apply.

If we cannot process your PR card application because you are a Canadian citizen, your application fee will be refunded.


Mistake in your name

If your Record of Landing (IMM 1000), Confirmation of Permanent Residence (IMM 5292 or IMM 5688) or other permanent residence document has a mistake in your name:

We will only correct administrative mistakes made by the department in recording your personal information.


Legal Change of Name

Read the information below to see which supporting documents you need:

If your present name is different from the name printed on your Record of Landing (IMM 1000) or Confirmation of Permanent Residence (IMM 5292 or IMM 5688), you must submit:

  • supporting legal documents as proof of your name change, and
  • supporting identity documents as requested in section 2 of Step 1.

Submit any of these documents issued by a civil authority in a province or territory of Canada:

  • a copy of a legal change of name document, court order, adoption order, or
  • one of the following documents (unless you were married in Quebec on or after April 2, 1981 and are now a resident of this province). The document must show your new name:
    • a marriage certificate;
    • divorce decree;
    • registration;
    • declaration of union;
    • revocation of declaration or annulment of union.

If you are a permanent resident and changed your name outside of Canada, submit:

  • a foreign passport or other national authoritative document that shows your new name; and
  • an official document linking the old and new names.

If your name change was already approved in a past PR Card application, include a photocopy of your last PR Card.

Important information: If you have had a legal name change, you must include a copy of your Record of Landing (IMM 1000) or Confirmation of Permanent Residence (IMM 5292 or IMM 5688) with this application.


Step 1: Gather documents

What documents do I need?

The instructions below outline the documents that you must include with your application. Use the Document Checklist (IMM 5644) (PDF, 2.19MB) to gather the necessary documents. Send the completed checklist with your application.

Important information: If any of the required documents are missing, or photocopies are not clear, your application will be returned to you.

Note: We may ask for more documents at any time while we are processing your application. If you do not submit the requested documents, there will be delays in processing.

  1. Your PR Card

    If you are applying to renew your present card, you should keep it until you get your new card and include a photocopy of it with your application.

    If you are applying to replace a damaged card, send the damaged card with your application.

    If we ask you to come to a local IRCC office, you must bring your old card and the original documents of the copies you had included with your application. We will ask you to destroy your old card after you get the new one.

    Format: Original

  2. One (1) main identity document

    A photocopy of one of the following:

    • your valid passport or travel document or
    • the passport or travel document you had when you became a permanent resident (including the passport page that was stamped when you arrived in Canada and became a permanent resident) or
    • the certificate of identity or travel document issued by the Minister of Immigration, Refugees and Citizenship Canada or a foreign country.

    Note: The copy should show:

    • the document type and number;
    • issue and expiry date;
    • your name;
    • your photo; and
    • your date of birth

    In exceptional cases, if it is impossible for you to obtain any of the above, you must provide a:

    • photocopy of any identity document issued outside Canada before you came to Canada
      or
    • statutory declaration signed by you attesting to your identity and a statutory declaration also attesting to your identity signed by:
      1. a person who knew you before you came to Canada (such as a family member) or
      2. an official of an organization representing people from your country of nationality or past residence.

    Format: Clear and legible photocopy

    We may contact you for more information or ask you to provide more documents.

  3. Photos

    You will need two (2) identical photos taken within six (6) months of the date of this application:

    • Put the two (2) photos in a small envelope (no staples or paper clips), and
    • Write the name of the applicant on the envelope.

    Note

    You must provide photos that meet the Photograph Specifications. If not, we may return your application. Print the Photograph Specifications (PDF, 614.24KB) and take them with you to the photographer.


If you are under the age of 18

A clear and legible photocopy of one (1) of these:

  • your birth certificate (showing your name, date of birth, place of birth and the names of your parents or adoptive parents);
  • if you have a legal guardian, submit legal documentation issued by a Canadian court which proves guardianship; or
  • a photocopy of your school records (report cards, transcripts, attendance records).

If you were outside Canada for 1095 days or more in the past five (5) years

Provide these documents as they apply to you:

If you were accompanying a family member who is a Canadian citizen:

  • proof of citizenship for the Canadian citizen you accompanied abroad; and
  • proof of your relationship to this person; and
  • proof that your Canadian citizen spouse, common-law partner or parent was outside Canada with you.

If outside Canada working for a Canadian business or public service, provide:

  • proof that the company has a Canadian head office;
  • proof of your full-time job and
  • if you will be working for that company when you return to Canada.

If you were accompanying a permanent resident of Canada working for a Canadian business abroad, provide:

  • proof of your relationship to this person; and
  • proof of their full-time job; and
  • proof of their permanent resident status

For more information, see Appendix A – Residency Obligation.


Translation of documents

You must submit the following for any document that is not in English or French, unless otherwise stated on your document checklist:

  • the English or French translation; and
  • an affidavit from the person who completed the translation (see below for details); and
  • certified copy of the original document.

small exclamation warning signImportant information: Translations must not be done by the applicants themselves nor by an applicant’s parent, guardian, sibling, spouse, common-law partner, conjugal partner, grandparent, child, aunt, uncle, niece, nephew or first cousin.

Translators who are certified in Canada don’t need to supply an affidavit. A certified translator will provide both a certified translation and certified copies of the original documents.

An affidavit is a document on which the translator has sworn, in the presence of a person authorized to administer oaths in the country where the translator is living, that the contents of their translation are a true translation and representation of the contents of the original document.

The affidavit must be sworn in the presence of:

In Canada:

  • a notary public
  • a commissioner of oaths
  • a commissioner of taking affidavits

Authority to certify varies by province and territory. Consult your local provincial or territorial authorities.

Outside of Canada:

  • a notary public

Authority to administer oaths varies by country. Consult your local authorities.


Certified true copies

To have a photocopy of a document certified, an authorized person must (as described below) compare the original document to the photocopy and must print the following on the photocopy:

  • “I certify that this is a true copy of the original document”,
  • the name of the original document,
  • the date of the certification,
  • their name,
  • their official position or title, and
  • their signature.

Who can certify copies?

Only authorized people

small exclamation warning signImportant information: Certifying of copies must not be done by the applicants themselves nor by an applicant’s parent, guardian, sibling, spouse, common-law partner, conjugal partner, grandparent, child, aunt, uncle, niece, nephew or first cousin.

Persons authorized to certify copies include the following:

In Canada:

  • a notary public
  • a commissioner of oaths
  • a commissioner of taking affidavits

Authority to certify varies by province and territory. Check with your local provincial or territorial authorities to learn who has the authority to certify.

Outside Canada:

  • a notary public

Authority to certify international documents varies by country. Check with your local authorities to learn who has the authority to certify in your country.


Step 2: Complete the application

Filling out the application

Note: It is a serious offence to give false or misleading information on these forms. The information you provide on your application may be verified.


Be complete and accurate

Fill out all sections. If a section does not apply to you, write “Not Applicable” or “NA”. If your application is incomplete, it will be returned to you and this will delay the processing.

If you need more space for any section, print out an additional page with the appropriate section. Fill out this page and submit it with your application.


Application for a Permanent Resident Card (IMM 5444)

Write your Unique Client Identifier (UCI) in the box at the top right hand corner. Your UCI is an 8 or 10 digit reference number that appears on all correspondence you receive from IRCC. You can also find your UCI on your old PR Card (if you have one). For more information, see Where can I find my UCI?

Question 1
Would you like service (correspondence, interview) in English or in French?
Question 2
Write the date you became a permanent resident of Canada. You can find this on your Record of Landing (IMM 1000) or Confirmation of Permanent Residence (IMM 5292 or IMM 5688).
Question 3
Check only one (1) box to tell us what you are applying for:

  • getting your first PR Card (you have not been issued one before) or
  • renewing your present PR Card (your current PR Card has or will expire) or
  • replacing a PR Card that was lost, stolen destroyed or never received.

Important information: Do not apply for a renewal of your current PR Card if it is still valid for more than nine (9) months (270 days), unless your legal name has changed. Otherwise, your application will be returned.

Section A – Personal Details

Question 4
Write your last name (surname or family name) and given names as they appear on your:

  • Record of Landing (IMM 1000),
  • Confirmation of Permanent Residence (IMM 5292 or IMM 5688), or
  • last Permanent Resident Card (include a photocopy of your last PR Card in your application).
Question 5
Write your current last name (surname or family name) and given names, if different from question A-4.

Important information: You must provide supporting documents for any change in your name. See: “Legal change of name document” in the Gather Documents section.

Question 6
Check one (1) box to identify if you are male or female.
Question 7
Write your date of birth in numerical format.
Question 8
Write the name of your country of birth.
Question 9
Write the name of your country (or countries) of citizenship. If you are a citizen of more than one country, list your other country of citizenship in the second space provided.
Question 10
Check one (1) box to identify the colour of your eyes. If none of the options apply, write an explanation in the “other” box.
Question 11
Write your height in centimetres or in feet and inches.
Question 12
Write the address where you live in Canada with postal code.

Note: All correspondence will go to this address unless you provide your e-mail address in question 14.

Question 13
Write your mailing address, with postal code, if different from your address in question A-12.

Note: If you provide your mailing address, all correspondence will be sent there. However, PR Cards will not be mailed to third party addresses. If you provide a third party address, your PR Card will be sent to your residential address (the address where you live). PR Cards will only be mailed to post office (PO) boxes if this is your residential mailing address. If you do not provide your residential address, processing will be delayed until you provide it.

Question 14
Tell us where you can be reached by telephone and by e-mail, if it applies to you. An alternative telephone number can include a business or cellular telephone.

Note: By providing your e-mail address, you are authorizing IRCC to send your correspondence to this e-mail.

Question 15
Check the box to tell us your current marital status.

Section B – Your   History

Question 16
Write the city and province in Canada, where you became a permanent resident. If your Record of Landing (IMM 1000) or Confirmation of Permanent Residence (IMM 5292 or IMM 5688) form shows the name of a port of entry (the airport or a border crossing where you became a permanent resident), provide the name of the port of entry as shown on your Record of Landing or Confirmation of Permanent Residence form.
Question 17
Check the box to tell us if you have ever been issued a removal order in Canada. You must choose either Yes or No.
Question 18
Check the correct box to tell us if an Immigration, Refugees and Citizenship Canada officer or a Canadian Border Service Agency officer has ever issued you a Report Under Subsection 44(1) or has made the decision that you have not met the residency obligations for Canadian permanent residents. You must choose either Yes or No.

Section C – Personal History

Question 19
Your Address History: You must list all the addresses you have lived at, inside and outside Canada for the past five (5) years, or since becoming a permanent resident if less than five (5) years ago. You must account for each month during this time.

Use another page if you need more space to list this information.

Question 20
Your Work and Education History: You must list all your work and education history inside and outside Canada for the past five (5) years or since becoming a permanent resident if less than five (5) years ago.

You must account for each month during this time:

  • If you were retired, unemployed, or a homemaker for any part of this time, provide that information, including the location.
  • If you were self-employed, you must provide details of your self-employment.

Use another page if you need more space to list this information.

Stating “not applicable” (or “N/A”), or leaving a question blank may result in your application being returned as incomplete.

Question 21
Your Travel History: You must list all your absences from Canada in the last five (5) years, or since becoming a permanent resident if less than five (5) years ago. Fill in the dates of the time that should be assessed.

Absences include vacations, absences due to employment, trips to the USA and any other time you left Canada.

If you have been outside Canada for 1095 days or more, fill out Section D. See Appendix A for more information on meeting the residency obligation.

If your absences add up to less than 1095 days, go to Section E: Consent to Disclose Information.

Use another page if you need more space to list this information.

Section D – Residency Obligation (See Appendix A)

Question 22
If you have been outside of Canada for 1095 days or more, list your absences from Canada in the past five (5) years in the marked situations. If you became a permanent resident less than five (5) years ago, list the absences from the time you became a permanent resident to present. See Appendix A at the end of this guide.

Use another page if you need more space to list this information.

Section E – Consent to Disclose Information

Question 23
History of Entries to Canada: If you authorize us to collect the history of your entries into Canada from the Canada Border Services Agency (CBSA), check ‘Yes’. If you check ‘No’, you may need to ask for your history of entries directly from the CBSA and send it to us, which could result in processing delays.

Section F – Statement of Consent

Question 24
Check “Yes” and provide your Social Insurance Number (SIN) if you authorize IRCC to ask for your income tax and residency information for any taxation years needed to help the department determine if you meet the residency obligation as set out in Section 28 of the Immigration and Refugee Protection Act.

If you check ‘No’:

  • you may need to ask for your income tax and residency information directly from the CRA, or
  • your application may be sent to a local office for further review.

Either outcome may result in processing delays.

Section G – Declaration of Applicant

Question 25
Read the declaration. Sign and date the application form.

  • If you are less than 14 years of age: one of your parents or a legal guardian must sign the application.
  • If you are 14 years of age or more but less than 18 years of age: Your application must be signed by you and one of your parents or a legal guardian.

Important information: Your application will be returned to you as incomplete if:

  • the form is not signed and dated;
  • your application is stale-dated (dated more than 90 days before we receive it; or
  • post-dated (dated into the future)

Section H – Solemn Declaration Concerning a Lost, Stolen, Destroyed or Never Received Permanent Resident Card

Question 26
Fill out this section only if you are applying to replace a lost, stolen, destroyed or never received Permanent Resident Card.

Use of a Representative (IMM 5476)

Who may use this form?

Complete this form only if you:

  • are appointing a representative;
  • have to update contact information for your previously appointed representative; or
  • are cancelling a representative’s appointment.

If you have dependent children aged 18 years or older, they are required to complete their own copy of this form if a representative is also conducting business on their behalf.

Who is a representative?

representative is someone who provides advice, consultation, or guidance to you at any stage of the application process, or in a proceeding and, if you appoint him or her as your representative by filling out this form, has your permission to conduct business on your behalf with Immigration, Refugees and Citizenship Canada (IRCC) and the Canada Border Services Agency (CBSA).

You are not obliged to hire a representative. We treat everyone equally, whether they use the service of a representative or not.

When you appoint a representative:

  • you also authorize IRCC and CBSA to share information from your case file with this person in place of you. Please note the representative will receive all correspondence from IRCC or the CBSA, not the applicant;
  • your application will not be given special attention nor can you expect faster processing or a more favourable outcome;
  • the representative is authorized to represent you only on citizenship or immigration matters related to the application you submit with this form; and
  • you can appoint only one (1) representative for each application you submit.

Important information: You must notify IRCC if your representative’s contact information changes, or if you change your representative, or cancel the appointment of your representative. For more information on updating IRCC with your representative’s information, please see below section – Notify IRCC about any changes.

There are two (2) types of representatives.

Uncompensated Representatives:

Uncompensated representatives do not charge fees or receive any other form of consideration or compensation for providing advice or services to represent you before IRCC or the CBSA.

Uncompensated representatives include:

  • friends and family members who do not, and will not, charge a fee or receive any other consideration for their advice and services;
  • organizations that do not, and will not, charge a fee or receive any other consideration for providing citizenship or immigration advice or assistance (such as a non-governmental or religious organization);
  • consultants, lawyers and Quebec notaries, and students-at-law under their supervision, who do not, and will not, charge a fee or receive any other consideration to represent you.

Note: You do not have to pay someone for them to be your representative. IRCC will conduct business with an uncompensated representative if an applicant appoints them on their behalf.

Compensated representatives:

Compensated representatives charge a fee or receive some other form of consideration in exchange for the representation that they provide.

It is important to know that anyone who represents or advises you for payment – or offers to do so – in connection with IRCC proceedings or applications is breaking the law unless they are an authorized representative or they have a specific agreement or arrangement with the Government of Canada that allows them to represent or advise you. This applies to advice or consultation which happens before or after a citizenship or an immigration application is made or a proceeding begins.

IRCC will only conduct business with compensated representatives who are in good standing with their designated regulatory body. For more information see – Find out if your representative is authorized.

Note: If a representative is being paid or compensated by someone other than you, the representative is still considered to be a compensated representative.

Authorized representatives are:

  • consultants who are members in good standing of the Immigration Consultants of Canada Regulatory Council (ICCRC);
  • lawyers and paralegals who are members in good standing of a Canadian provincial or territorial law society and students-at-law under their supervision;
  • notaries who are members in good standing of the Chambre des notaires du Québec and students-at-law under their supervision.

If you appoint a compensated representative who is not a member in good standing of one of these designated bodies, your application will be returned. Learn about using a representative.

General Application Information

Appoint a representative
  • Check box to indicate if you are appointing a representative to represent you with your application process. Complete sections A, B and D.
Cancel a representative
  • Check box to indicate if you are canceling a representative. Complete sections A, C and D; and
  • Check both boxes and complete all sections if you are cancelling a representative and appointing a new one at the same time.

Section A – Applicant Information

Question 1
Write your last name (surname or family name) and given name(s).
Question 2
Write your date of birth.
Question 3
If you have already submitted your application, write:

  • the name of the office where the application was submitted; and
  • the type of application you have submitted.
Question 4
Write your IRCC’s Identification (ID) or Unique Client Identifier (UCI) number (if known). If you have not dealt with IRCC since 1973, you will not have a UCI or a Client ID.

Section B – Appointment of Representative

Question 5
Write your representative’s full name.

If your representative is a member of the Immigration Consultants of Canada Regulatory Council (ICCRC), a law society or the Chambre des notaires du Québec, print his or her name as it appears on the organization’s membership list.

Question 6
Check one box to indicate if your representative is uncompensated or compensated.

If your representative is compensated, write the membership ID number of:

  • the Immigration Consultants of Canada Regulatory Council (ICCRC); or
  • a Canadian provincial or territorial law society; or
  • the Chambre des notaires du Québec.
Question 7
Write your representative’s contact information.

If you are appointing a student-at-law to represent you, include their supervising lawyer’s information including their membership ID.

Note: By indicating your representative’s e-mail address, you are hereby authorizing IRCC to transmit your file and personal information to this specific e-mail address.

Question 8
To accept responsibility for conducting business on your behalf, your representative must:

  • sign the declaration; and
  • date the declaration.

Section C – Cancel the Appointment of a Representative

Question 9
Fill in this section if you wish to cancel the appointment of a representative. Write the representative’s full name.

Complete all sections of the form if you wish to both cancel a representative and appoint a new one.

Section D – Your Declaration

Question 10
By signing, you authorize IRCC to complete your request for yourself and your dependent children under 18 years of age.

For sponsorship application, your spouse or common-law partner does not have to complete a separate request. If your spouse or common-law partner is included in this request, he or she must sign in the box provided.

Release of information to other individuals

To authorize IRCC to release information from your case file to someone other than a representative, you will need to complete the form Authority to Release Personal Information to a Designated Individual (IMM 5475) (PDF, 593.57KB). The form is also available from Canadian embassies, high commissions and consulates abroad.

The person you designate under that form (IMM 5475) will be able to obtain information on your case file, such as the status of your application. However, they will not be able to conduct business on your behalf with IRCC.

Where to submit the form

Immigration and citizenship applicants
If you have not yet submitted your immigration or citizenship application:

Send this form along with your application to the office listed in the guide of your application.

If you have already submitted your immigration or citizenship application:

You may use this Web form to upload the IMM 5476.

or;

If you know which IRCC office is processing your immigration or citizenship application, send the completed form to the office mailing address. Consult IRCC office mailing addresses.

Notify IRCC about any changes

You must let IRCC know if any information changes regarding the person you authorized to represent you on your application.


Step 3: Pay the fees

Your fees

Use the table below to calculate the total amount of fees to be paid. You must include your proof of payment with this application.

Application (per person) $CAN
Permanent Resident Card $50

Important information: You must pay your fees online. We will return your application if you send any other type of payment.

You can submit an IMM 5401 payment receipt with your application only if it was date stamped by a Canadian financial institution before April 1st, 2016.


Payment Issues

No fee included or Insufficient Fees

If you do not pay the full fees for your application(s) we will return your application(s). We will only start processing your application after you return it with the correct fees.

blue question mark For immigration applications, see section 10 of the IRPR and for citizenship applications, see section 13 of the Citizenship Act for more information.

Overpayment

If you pay more than the fees needed for your application(s) we will start processing your application, and send you a refund as soon as possible.

Note: You don’t have to ask for a refund. It will be done automatically.

Note: If you’re eligible for a refund, we will issue the refund to the person indicated on the Payer Information section of the receipt (paper applications). If there is no name indicated on the receipt, we will send the refund to the applicant.


How to pay the fees for your application

To pay your fees for your application you’ll need:

  • a valid email address;
  • access to a printer (you’ll need to print the receipt), and
  • a credit card or Canadian debit card.

Visit the link below and follow these instructions to pay:

  • Go to Online Payment.
  • Follow the online instructions.
    • At the end, click on the button to print the IRCC official receipt with barcode. Print two copies.
  • Attach a copy of this receipt to your completed application.
    • Keep the second copy of the receipt for your records.

stop sign hand Do not exit without printing the receipt! The printed receipt is your proof of payment!



Step 4: Mail the application

Where to mail the application

Mail your application in a stamped envelope to the address below:

Regular mail:

Attach enough postage (top right of the envelope)

Sender (top left of the envelope)(Your name)
(Your Address)
(Your Postal Code)
Recipient (centre of the envelope)
Case Processing Centre — PR Card
P.O. Box 10020
SYDNEY, NS  B1P 7C1
CANADA

Or by courier:

Attach enough postage (top right of the envelope)

Sender (top left of the envelope)
(Your name)
(Your Address)
(Your Postal Code)
Recipient (centre of the envelope)Case Processing Centre – PR Card
49 Dorchester Street
Sydney, NS
B1P 5Z2


Note

Make sure you have included the Document Checklist (PDF, 2.19MB) and all the necessary documents with your application.


Is your application urgent?

To qualify for urgent processing, you must demonstrate that you need your PR Card within the next three months for one of these reasons:

  • For travel because of your own serious illness;
  • For travel because of the serious illness or death of a family member;
  • For travel because of work requirements.

You must include all of the following documents to show that you need urgent processing:

  • A copy of proof of travel such as tickets or an itinerary showing the destination and dates you will be travelling;
  • A copy of proof of payment for travel showing the date, full amount and method of payment;
  • A letter explaining the reason for the urgency; and
  • Proof of urgency (ie. a doctor’s note, death certificate, letter from employer, etc.)

You must provide the English or French translation for any documents that are not English or French. See the section translation of documents.

If you do not send all of this information, we may not process your application urgently.

Write “Urgent” on your envelope.


What happens next

Hearing from IRCC

After you submit your application, you can expect to hear from us:

  • If your application is properly completed and you meet the requirements for a PR Card
    • If you gave us a valid email address, we will send you an Acknowledgement of Receipt (AoR) of your application;
    • you will get your card in the mail or a letter from us telling you when and where to pick up your card.
  • If your application is incomplete
    • your application will be returned to you.

If we ask you to pick up your PR Card in person

You must bring your old card and the original documents of the photocopies you included with your application.



Important information

Updating your contact information

If your address or telephone number changes during the application process, you must let us know. You can do this by going to Change of Address or by visiting the Help Centre.


Checking application status

In Canada and the United States

You may Contact Us or go online to see the current status of your application:

  1. Click on Check application status, and
  2. follow the instructions provided.

To obtain details on how to remove your application status information from the Internet, visit the “Frequently Asked Questions” (FAQ) section.

If you are outside Canada and the United States:

Contact the Canadian embassy, high commission or consulate responsible for your region


Protecting your information

Your personal information is:

  • available to IRCC and the Canada Border Services Agency (CBSA) employees who need to see it to provide the services to you, and
  • not disclosed to other organizations except as permitted under the provisions of the Privacy Act or the Citizenship Regulations.

For more information. For more information about the protection of your data, visit the Help Centre.


Quality Assurance Program

Our quality assurance program randomly chooses applications for a special review. If chosen, we will ask you to attend an interview with an IRCC official to:

  • verify that the documentation and any other information you submitted is accurate,
  • verify that your application has been completed properly.

Note: We will notify you in writing if your application is chosen.



For more information

Current processing times and urgent cases

Current processing times are updated regularly on our website. We will only process urgent cases under specific circumstances.


Need help?

If you need help, you can find answers to your questions by visiting the Help Centre.


Appendix A: Residency obligation

Minimum residency obligations

You must meet the residency obligation to get a PR Card.

If you have been a permanent resident for five (5) years or more

  • you must have been physically present in Canada for a minimum of 730 days within the past five (5) years.

If you have been a permanent resident for less than five (5) years

  • you must show that you will be able to meet the minimum of 730 days of physical presence in Canada within five (5) years of the date you became a permanent resident.

Time spent outside of Canada

Notice for persons under 22 years of age:

Residency requirements to keep Permanent Resident status for PR Card and Permanent Resident Travel Document applications:

On October 24, 2017, IRCC’s definition of “child” changed, from under 19 years of age to under 22 years of age.

  • The time an applicant aged 22 and over, spent accompanying a parent abroad before October 24, 2017, will be assessed under the previous definition of “child.”
  • The time an applicant aged 22 and over spent accompanying a parent abroad on or after October 24, 2017, will be assessed under the new definition of “child.”

You may also count days outside of Canada as days that you meet the residency obligation in these situations:

Situation 1. Accompanying a Canadian citizen outside Canada

You may count each day you accompanied a Canadian citizen outside Canada as long as this person is your spouse, common-law partner or parent (if you are a child under 19 years of age).

Proof needed

You must provide supporting documents to prove that:

  • The person you are accompanying is a Canadian citizen; and
  • You are the spouse, common-law partner or child of that person.

Supporting documents may include:

  • Mandatory:
    • all passports or other travel documents that the person you are accompanying used in the five (5) years before the application;
    • documents showing the citizenship of the person you are accompanying, including the date the person became a Canadian citizen;
    • proof of the residential addresses of the person you are accompanying for the five (5) years before the application;
    • marriage licence or proof of common-law partnership (if you are accompanying a spouse or common-law partner);
    • child’s birth certificate, baptismal document, or adoption or legal guardianship document (if you are accompanying a parent);
  • You may also include:
    • Canadian Income Tax Notice of Assessment (NOA) for the past two (2) years
    • school or employment records;
    • association or club memberships;
    • any other documents you want us to consider.

Situation 2. Employment outside Canada

You may count each day you worked outside Canada if:

  • you are an employee of, or under contract to, a Canadian business or the public service of Canada or of a province or territory and
  • as a term of your job or contract, you are assigned on a full-time basis to:
    • a position outside Canada
    • an affiliated enterprise outside Canada or
    • a client of the Canadian business or the public service outside Canada; and
  • you will continue working for the employer in Canada after the assignment.

For this application, a Canadian business is defined as:

  • a corporation that is incorporated under the laws of Canada or of a province and that has an ongoing operation in Canada
  • an enterprise that has:
    • an ongoing operation in Canada
    • is capable of generating revenue
    • is carried out in anticipation of profit
    • in which a majority of voting or ownership interests is held by Canadian citizens, permanent residents, or Canadian businesses as defined above or
  • an organization or enterprise created by the laws of Canada or a province

Supporting documents:

You must provide a letter signed by an official of the business stating:

  • the position and title of the signing official
  • the nature of the business and how it fits the description of a Canadian business (see definition above)
  • details of your assignment or contract outside Canada such as:
    • length of the assignment,
    • confirmation that you are a full-time employee of the “Canadian business” working abroad on a full-time basis as a term of your employment, or that you are on contract working abroad on a full-time basis as a term of your contract; and
    • a description or copy of the position profile regarding the assignment or contract abroad, and
  • confirmation that the business was not created primarily to let you meet your residency obligation

You may also include:

  • articles of incorporation and business licences
  • partnership agreements or corporate annual reports
  • corporate Canadian Income Tax Notices of Assessment or financial statements
  • copies of the Employee Assignment Agreement or Contract
  • copies of any agreements between the Canadian business and the business or client outside Canada concerning your assignment to that client or business
  • Pay Statements
  • Canadian Income Tax Notice of Assessment (NOA)
  • T4 slips
  • Any other proof you want us to consider

Situation 3. Accompanying a permanent resident outside Canada

You may count each day you accompanied a permanent resident outside Canada as long as:

  • the person you accompanied is your spouse, common-law partner or parent (if you are a child under 19 years of age); and
  • the person was employed on a full-time basis by a Canadian business or in the public service of Canada or of a province or territory during the time you accompanied him or her.

Proof needed

You must provide supporting documents to prove that:

  • The person you are accompanying is a permanent resident;
  • You are the spouse, common-law partner or child of that person; and
  • The permanent resident you are accompanying meets the residency obligation.

Supporting documents may include:

  • Mandatory:
    • documents showing the person you are accompanying meets the residency obligation;
    • all passports or other travel documents the person you are accompanying used in the five (5) years before the application;
    • marriage licence or proof of common-law partnership (if you are accompanying a permanent resident spouse or common-law partner);
    • child’s birth certificate, baptismal document, or adoption or legal guardianship document (if you are accompanying a permanent resident parent);
  • You may also include:
    • School or employment records;
    • Canadian Income Tax Notice of Assessment;
    • association or club memberships;
    • any other documents you want us to consider.

Humanitarian and compassionate grounds

If you cannot meet the residency obligation, we will consider any compelling humanitarian and compassionate factors in your individual circumstances that may justify that you keep your permanent resident status.

We will notify you if this additional assessment is needed.

Appendix B

Changing sex designation on a PR Card

To change your sex designation on your PR Card, you must submit supporting documents. See below for the list of acceptable documents.

Documents issued by Canadian provinces or territories

To ask for a change of sex designation where your documents were issued in Canada, you must submit one of these:

  • a legal document issued by a Canadian provincial or territorial vital statistics organization showing a change of sex designation;
  • a court order; or
  • an amended birth certificate showing a change of sex designation.

Visit your provincial or territorial website to see if you are eligible for any of the documents above.

IRCC does not require proof of sex reassignment surgery to amend the sex designation on documents. However, to support your request to change your sex designation, you may submit proof of sex reassignment surgery (partial or full) from a medical practitioner in good standing with the regulatory body under which they practice.

Note: Your provincial or territorial identification (such as a driver’s licence) is not enough to process a change of sex designation. You must submit:

  • one of the documents listed above; or
  • a Request form for a Change of Sex Designation as listed below.

If you cannot get any of the documents listed above, you must submit:

In the Request form (CIT 0404), you must explain why you did not submit a provincial or territorial document. Otherwise, your application will be returned as incomplete.

Note: If you are under 18 years of age, you must provide proof of parentage or legal guardianship. The Request form must be signed by:

  • you (the minor) and
  • your parent or legal guardian.

If you reside inside Canada, the Request form must be sworn in the presence of:

  • a notary public,
  • a commissioner of oaths, or
  • a commissioner of taking affidavits.

If you reside outside Canada, the Request form will need to be sworn in the presence of:

  • a notary public.

There may be risks when travelling internationally with documents that have conflicting personal details (such as name, date of birth, or sex designation).

If you are asking for a change of sex designation and your foreign passport has not been amended, you must submit the Request for Permanent Resident Card indicating sex designation other than sex shown on foreign travel document (IMM 5543) (PDF, 701.48KB).

Documents issued outside Canada

If your supporting documents were issued outside Canada:

  • we will only grant your change to sex designation if your foreign passport shows your new sex designation.

If your foreign passport shows the requested sex designation, you must submit these documents :

  • a copy of your foreign passport or other national authoritative document showing the requested sex designation;
  • photo identification document issued by the national, state or provincial (or equivalent) authority where you live, showing the amended sex designation (such as a driver’s licence or national ID card);

    and one of these sets of documents:

    • a document showing a change of sex designation (such as a legal order issued by a vital statistics agency or an amended birth certificate); or
    • Request form for a Change of Sex Designation (CIT 0404) (PDF, 1.52MB) stating that:
      • your gender identity matches with the change in sex designation you are asking for,
      • you are living full-time in that gender, and
      • the reason why you did not submit a provincial or territorial document

IRCC does not require proof of sex reassignment surgery to amend the sex designation on documents. However, to support your request to change your sex designation, you may submit proof of sex reassignment surgery (partial or full) from a medical practitioner in good standing with the regulatory body under which they practice.

Appendix C

“X” in the sex field on an immigration document

In the future, we will be introducing an “X” in the sex field. Sign up for email updates on changing your sex to X (unspecified). Until this becomes available, you may request a supporting document, free of charge that will state that your sex is unspecified.

You can request the supporting document once your application has been approved and you’ve received your immigration document.

Find out how to request a supporting document with X.

Important:

If your passport or travel document has a sex other than male (M) or female (F):

  • On your application forms, identify the sex you would like displayed (M or F) until the X can be issued.
  • The sex chosen (M or F) on your application will be the sex printed on your document.

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