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Collections and Recovery Officer at ExpressCredit Zambia

Collections and Recovery Officer at ExpressCredit Zambia

Collections and Recovery Officer

  • Full Time
  • Zambia
  •  October 12, 2019

ExpressCredit Zambia

ExpressCredit Zambia


Applications are invited from suitably qualified, self-motivated, highly driven, enthusiastic, and innovative individuals to fill the position of COLLECTIONS AND RECOVERY OFFICER reporting to the Head of Collections and Recoveries, in the following towns: SOLWEZI, KASAMA, MANSA, CHIPATA, KABWE, KITWE, CHOMA and LUSAKA.


  • Contact debtors by telephone regarding the collection and recovery of outstanding debt amounts.
  • Perform skip tracing to physically contact the debtor.
  • Meet and Negotiate re-payment with debtors by form of payment in full, settlements and / or payment arrangements.
  • Follow up on promise to pay and payment commitment cases to ensure a positive resolution.
  • Contact relevant employers with outstanding debts in line with policy and procedures.
  • Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures.
  • Refer matters to for legal recovery action where necessary
  • Liaise with Senior Recovery Officers regarding overdue amounts and employer payment/non-payment.
  • Meet monthly collection goals as assigned by management.
  • The ideal candidate should preferably be able to drive with access to a private / personal motor vehicle for purpose of field debt collection visits.


  • Minimum Diploma or better in any business related course
  • Computer literate (Microsoft word, excel, and power point)
  • Previous Debt collections experience added advantage
  • Excellent Interpersonal and communication


  • Ability to meet Targets
  • Ability to follow instructions
  • Planning and organization skills
  • Able to work with minimum supervision


If you meet the requirements above and would like to be part of our vibrant and result oriented team, send your applications to [email protected] or drop your handwritten or typed application letter with CV and copies of academic certificates attached in a single Document. Please indicate the region that you are applying for.

NB: Only shortlisted candidates will be contacted and the deadline for sending applications is 12th October 2019.

To apply for this job email your details to [email protected]

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