Agova Client Relations Manager

AGOVA JOB DESCRIPTION:
CLIENT RELATIONS MANAGER

Agova Zambia Ltd.
Location : Lusaka, Zambia
Contract Length: 2 years
Remuneration : Range from ZMW 15,000 to ZMW 20,000 gross per month (excl. 25%
gratuity)

Background:

Agova is an impact-driven consultancy that finds business value in addressing social
challenges. Since 2014, Agova has been delivering management and technical advice to
actors in the business sector in Zambia to develop business models and norms that
increase economic, social and environmental prosperity. We aim to leverage capital, data
and innovative ideas to develop a sustainable form of poverty reduction; one that focuses
on creating win-win, or ‘shared value’, business models within our client organisations
such that commercial imperatives can be whilst improving the livelihoods of their
low-income customer and supplier segments. Agova has been registered in Zambia since
August 2014 and has ben a venture supported by Engineers without Borders since 2011.

Job Description:

This role would mainly be supporting the operations of our existing and new consultant
contracts, with both corporate and NGO clients. This would involve the line management
of our consultants and the delivery of some ad-hoc consulting work, as and when is
required.

Tasks could include (but are not limited to):

• Providing line management and support to Agova Consultants that are placed
  with both NGO and corporate clients;
• Management of the relationship with variety of clients – Corporates and NGOs –
  to ensure client satisfaction and clear lines of communication;
• Reviewing all key deliverables and Consultants’ work before it is submitted to
  clients to ensure high-quality of work and adherence to Agova standards;
• Oversight of client project work which can include consultants’ and technical
  experts’ work;
• Development and management of project work plans, budgets and management
  of project timelines and deliverables;
• Reporting to Agova on progress of all consulting work;
• Client contract management;
• Conduct skill development trainings for our entry-level consultants implementing our client work on a variety of projects for both NGO and corporate clients’;
• Ad hoc and periodic consulting with corporate or NGO clients, specifically aimed
  at providing financial expertise and guidance as and when is required. This could
  be on tasks such as:
  • developing budgets
  • developing financial projections, included expected profitability and cash
    flow movements
  • providing guidance on cost structure, revenue structure and pricing;
  • doing the financial planning;
  • monitoring and reporting on financial metrics;
• Support in drafting business development proposals aimed at our portfolio of
  different clients (Corporates, NGOs, etc.); and
• Ad hoc business development tasks like attending networking events, supporting
  marketing, source new business opportunities, writing proposals for new potential
  clients, support recruitment of new clients, developing new client contracts etc.

Required Skills:

• A relevant four-year Bachelor’s degree (ideally a Master’s Degree);
• Three to five years of relevant work experience, ideally in the private sector;
• Project management experience is required, certification in project managementis ideal;
• Experience in business development and client management/relations roles;
• Experience in financial management, financial planning and/or accounting is
  essential;
• Experience in business modelling and financial modelling is desirable;
• Experience managing multiple staff and multiple projects at once, within strict
  timelines and under ‘high-pressure’ environments;
• Experience in client-facing roles, interacting with senior and executive levels of staff;
• Interest in “Shared Value” (businesses solving social/environmental challenges
  by reshaping their business strategy);
• High-level of computer literacy with a solid command of Microsoft Office suite;
• Strong analytical and problem-solving skills;
• Has leadership experience and demonstrated ability to take initiative;
• Ability to work independently and as part of a team;
• Ability to design and implement work plans, within set timelines;
• Ability to set up and implement performance management processes, to ensure the setup of a high-performing team; and
• Ability to travel around Lusaka/Zambia (when required).

Agova Offers:

• A manager to support the person in their day to day work;
• A coach to support long-term career path;
• A competitive gross salary which includes housing, lunch and transportation allowances;
• A diverse spread of work and skill development opportunities;
• Monthly communication budget;
• 25% gratuity;
• Health insurance package;
• Training program to develop key personal/professional skills which involves 1-2 trainings per quarter;
• Participate in Agova’s team building and social events, including an Annual Staff
  Retreat;
• Possibility of contract extension if the person is the right fit for Agova.

Application Process:

If you are interested in a challenging but rewarding experience, please follow the following steps:

1. Fill in the following survey: https://forms.gle/bqNJmHNK3tMRVBqD8
2. Then, send in only the following documents to [email protected] with the subject
   line ‘Agova Client Relations Manager”’. Please address email and cover letter to Ms.
   Muyangana by 14th July,2019 .
   a. Your professional CV (maximum 2 pages with 2 references including their email
   addresses),
   b. A cover letter, and
   c. A copy of your degree.

Please note: Due to the expected high volume of responses, applications that do not follow
the above instructions will not be considered.